Terms and Conditions


Most orders are processed the following working day, depending on product availability. Orders are then dispatched the next working day. So the delivery time to all of Finland is only about 3 working days. If there is a delay due to shortage of a product, we will inform you.


All orders are sent as postal packages to your own post office. The postal company Itella oyj handles the transportations. The postage fee is fixed: Postal package "16", collection at your local post office: 6 euros. Postal package "21", delivery to your door at an agreed time, the post office will call you and make the arrangement: 11 euros.

The laser comb package and the biggest product packages without any postage fees! You can see this clearly marked with the products.


Products and their postage are paid in conjunction with the order. The following methods of payment are available for the users of the webstore: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, S-Pankki, Ålandsbanken and credit cards. Also invoice is one possibility. If you want to pay by invoice, the financing institution is Klarna and you must be Finnish citizen and permanent resident of Finland in order to go through their automatic credit system. Online payments are made by using the website of Suomen Verkkomaksut Oy. Payments can be made also beforehand by bank credit transfer in international orders.

Payments by Visa, Visa Electron or Mastercard

If you would like to pay by Visa, Visa Electron or MasterCard, Hiusapu/Hair Help will act solely as the marketer of the respective products and services and will provide the products to the buyer. All complaints and claims for compensation will be handled by Suomen Verkkomaksut Oy.

With regard to payments made by Visa, Visa Electron or MasterCard, Suomen Verkkomaksut Oy acts as the merchant of the product and the trade transaction takes place between the customer and Suomen Verkkomaksut Oy. The seller is liable to meet all the responsibilities related to the trade. Suomen Verkkomaksut Oy is also the recipient of the payment.

Suomen Verkkomaksut Oy
Business ID: 2122839-7
Ohjelmakaari 10
Phone: 0207 181830

Online banks

Suomen Verkkomaksut Oy (2122839-7) provides the financial and payment service for online payment in co-operation with Finnish banks and credit institutions. Suomen Verkkomaksut Oy buys the payment and disburses it to the seller. For the customer the service functions like a conventional online payment.

Prepayment to bank

You can also choose the prepayment option if you live outside of Finland. We dispatch the products when the payment has arrived to our account. We do not send products by cash on delivery.
Please contact us for account details if you want to use prepayment option.
Remember to include the order confirmation information that you must have received prior to paying, and also your name.


These world-famous high quality products for hairloss have guarantee. If you disagree that they help your hairloss, or they are not suitable for you, you may simply return the remaining products within 14 days of receiving the products for refund. The shipping costs will be deducted from the refund

Klarna Checkout
merchant information